The Most Frequently Asked Questions And Answers

Booking

How can I book my stay?

You can book your stay 24/7 on our website: www.1stays.com. To book your apartment, use the search engine to select your arrival and departure dates and click on “search”. You will then be shown the available properties and their rates.

How can I obtain a booking confirmation?

If you booked your stay on www.1stays.com, you will automatically receive a booking confirmation by e-mail, to the e-mail address you provided when you made the reservation (please check your junk mail inbox, as well).

How can I manage my booking?

To manage or modify an existing booking made directly through www.1stays.com, contact us. To manage an internet reservation made from websites other than www.1stays.com, please manage via that partner’s website or contact their Customer Service team.

Benefits

What are the available services and benefits available?

1Stays offers a range of services and benefits, included or “à la carte”, such as TV, free Wifi, cleaning, linen kit, folding bed, baby seat, laundry, parking…

What does the linen kit contain?

The linen kit given at your arrival contains 1 sheet, 1 duvet cover, and 2 pillow covers for bedding, plus 1 towel per person, and 1 bath mat per apartment. 

An additional kit is available upon request (optional).

How often are the apartments cleaned?

Apartments are cleaned and prepared right before your arrival. An additional cleaning(s) can be arranged upon request for an additional fee. We require that you leave the apartment reasonably tidy at the end of your stay(floor, toilets, fridge, kitchen counter, etc.). We also ask our guests to gather the used linens and towels before leaving the apartment, empty the fridge, and take out the trash.

What are the apartments’ rules?

We ask our guest to adhere to the following rules: 

  • Our apartments are non-smoking 
  • Pets are not allowed 
  • Hosting parties and special events is not allowed 
  • Treating the property, its contents, and neighbors with respect.

Rates And Payments

What are the terms and conditions of online booking?

The prices are fixed by apartment and by night, including city tax and associated services (such as parking). The entire booking must be paid in full and in advance. Every pre-paid payment is non-refundable unless otherwise agreed to in writing by 1Stays Management.

Is 1Stays’ website secure?

The www.1stays.com website is secure. It uses an encryption system to handle your data when it is transmitted on our network. All the data you have completed on our different forms (including bank details) are automatically encrypted.

How can I obtain an invoice?

We can issue an invoice upon request. Please contact us at reims@1stays.com

Stay

What is the check-in and check-out schedule?

At 1Stays, you can check-in and access your apartment starting at 2 PM. The apartments have to be vacated before 11 AM on your departure date.

How can I get into the apartment?

You can easily access to your apartment using a code. Once you have made your booking the access code will be automatically sent to you.

Where can I find useful information related to the apartments?

On the table, you will find a document answering all the practical questions (WIFI, parking, etc.) 

We invite you to have a look at it on your arrival.

More Questions?

If you can’t find any answer to your question above or on the other pages of our website, feel free to contact us and make sure to mention the topic of your request. 

Please note that to manage a booking made via websites other than www.1stays.com, you must contact that partner website directly and work with them.

Reims Apartments for Rent: Furnished Short Term Rentals